Qoo10

There's no order but money is deducted in my account

It happens when the payment does not completed normally.

In this case verification is made on your credit card but payment is not captured by Qoo10.
Therefore even the money seems to be deducted temporarily , money is not reached to Qoo10 but holding on payment gateway.

The money deducted on your account will be automatically returned to your account in couple of weeks.
Therefore please do tno worry about this.

As your order is not made on Wish+, please try to purchase item again.
Please do not close the window in middle while you are trying to pay by credit card.

Thank you for your cooperation and consideration.

Related FAQ - Following related FAQ will help you find answer quickly.

Payment Methods

Currently there are 9 ways to make a purchase on Wish +

1) Q*coin pay : You can buy Q*coin voucher for the payment.

2) Credit Card : It is the fastest and safest payment method. Master and Visa Cards are now available at Wish+.

3) Credit card(JCB) : Japan’s premier and the only international payment brand with wide acceptance in Japan and Asia.

4) UnionPay : Offers convenient and preferential mobile payment experience.

5) PayPal Express checkout : Paypal account is needed.

6) Alipay : This is only for China ID card holder.

7) Convenience store : Available only in Japan.

8) WeChat : Digital payment services In China, users who have provided bank account information

9) Q-Money(Cash Balance): Cash Balance has same value as cash at Wish+.

※ Local payment- Korean use Only

Toss / Payco / Naver Pay / Kakao Pay / Credit card (Korean) / eBanking

There's no order but money is deducted in my account

It happens when the payment does not completed normally.

In this case verification is made on your credit card but payment is not captured by Qoo10.
Therefore even the money seems to be deducted temporarily , money is not reached to Qoo10 but holding on payment gateway.

The money deducted on your account will be automatically returned to your account in couple of weeks.
Therefore please do tno worry about this.

As your order is not made on Wish+, please try to purchase item again.
Please do not close the window in middle while you are trying to pay by credit card.

Thank you for your cooperation and consideration.

How do I get the receipt for the orders made?

Wish+ provides the receipt to the customer for orders made.
If you want to print out the receipt kindly go to My Qoo10 > Recent orders > Click [Purchase Description] next to the cart no.
Then you are able to check or print out the receipt.

Please note that printing receipt is only available at PC version.

How to withdraw the balance in Q-account?

You can ask for the withdrawal from Qaccount to your personal bank account on My Qoo10 - Qaccount - Withdraw.
It usually takes 2-3 working days to be reflected in your bank account.
First, you need to register the bank information by clicking My Account and then input the amount and click Apply button.

※ Withdrawal is only available at PC / desktop version.

How to purchase Gift Card?

Customers can top up Q-money using Gift card of Wish+.
If you want to purchase it for gift or your own use, please visit Gift Card menu at My Qoo10.

How to purchase Gift Card : My Wish+▶ Q-account ▶ Gift Card ▶ Purchase

※ Please read the Terms and Conditions carefully before buying gift cards.